Refund Policy

Overview

At StreamsBoost, we want you to be completely satisfied with our services. This Refund Policy explains when and how you can request a refund for your Spotify promotion campaign.

Please read this policy carefully before making a purchase, as refund eligibility depends on your campaign status.

Refund Eligibility

Why Can't We Refund After Campaign Starts?

Once your campaign begins, we commit advertising spend directly to Spotify's advertising platform to run your promotions. This includes:

• Paying Spotify for ad placements targeting your selected regions
• Setting up audience targeting for USA, Canada, UK, EU, NZ, and more
• Committing budget for the full campaign duration
• Allocating resources for campaign monitoring and optimization

Once funds are committed to Spotify's ad platform, they cannot be recovered. This is why we cannot offer refunds after your campaign launches.

Campaign Timeline & Refund Window

How to Request a Refund

If your campaign has not yet started, you can request a refund by:

1. Sending an email to support@streamsboost.com
2. Include your order confirmation/email and Spotify track link
3. State that you wish to cancel and request a refund
4. We will verify your campaign status and process eligible refunds within 5-7 business days

Partial Refunds

We do not offer partial refunds for campaigns that have started. Once ads are running, the full campaign will be delivered as purchased. If you experience any issues with stream delivery, please contact support and we will work to resolve the issue or provide campaign credit where appropriate.

Campaign Issues & Disputes

If you experience issues with your campaign (such as significant under-delivery), please contact us before filing a payment dispute. We are committed to customer satisfaction and will work with you to:

• Investigate any delivery issues
• Extend your campaign if needed
• Provide additional streams to meet your package guarantee
• Offer credit toward future campaigns